SOFT Airdrop troubles with non-ETH project

Hi all, I encountered a problem that I am not able to get an airdrop for participating in tokensoft sales, although I specified exactly the same name and email as I had specified earlier in the BitCountry sale, as it was told in the instructions

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Good day. Everyone in your situation does not display the notification. Be cool about it. Drop should be.

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Bro, you’d better open a ticket on the project’s discord. Here it’s more a discussion of the prospects of the community, not personal problems.

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I asked this particular question on the forum, because I saw a large number of people who have faced this besides me,and people going to the forum saw a solution to the problem, if this question was not popular I would have left a ticket in support or used discord, if I caused someone in the community any discomfort, I apologize.
Have a good day!

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